Privacy Policy

1. Data We Collect

We collect information you provide directly, such as name, email, account credentials, support messages, and purchase-related details. We also collect limited technical information such as IP address, browser type, and device metadata for security and analytics.

2. Why We Use Your Data

We process personal data to provide marketplace services, complete transactions, deliver digital downloads, manage licenses, send service communications, prevent fraud, and respond to support requests.

3. Payment Data (Razorpay and PayPal)

Payment processing is handled by trusted third-party payment providers including Razorpay and PayPal. DevCraftify does not store full card details on its own servers. We may retain transaction IDs, provider references, status events, and order history for accounting, fraud prevention, and support.

When you choose a gateway, your payment information is processed under that provider's privacy policy and compliance framework.

4. Communications

We may send transactional emails such as order confirmations, license delivery, password resets, and support updates. These messages are required for service operation and are not promotional in nature.

5. Cookies and Tracking

We use cookies and similar technologies for authentication, security, session continuity, preferences, and traffic insights.

6. Data Sharing

We do not sell personal information. We share data only when needed to deliver services, comply with legal obligations, protect rights, or work with service providers under confidentiality and data protection obligations.

7. Data Retention

We retain account, order, and support records as long as needed for operational, legal, tax, dispute, and fraud-prevention purposes. Data no longer required is deleted or anonymized as appropriate.

8. Your Rights

Depending on your jurisdiction, you may request access, correction, deletion, portability, or restriction of your personal data. You may also object to certain processing activities where applicable by law.

9. Security

We apply technical and organizational safeguards to protect data against unauthorized access, disclosure, and misuse. No system is completely risk-free, but we continuously improve our security practices.

10. Contact for Privacy Requests

For privacy-related inquiries, contact us at devcraftify@gmail.com. Include your account email and request details to help us respond faster.